Support

Open the app, tap the Scan tab, then take a clear, well-lit photo of the dog or choose one from your library. GroomIQ will analyze breed, coat type, and grooming needs in a few seconds.

Our AI is powered by leading vision models and works well for most common breeds, but results are estimates. Mixed-breed dogs may return several possible breeds. Always use your judgment — especially for professional grooming decisions.

Free users get 1 grooming scan to try the app. GroomIQ Pro unlocks unlimited scans, personalized breed-specific plans, all 400+ breeds, PDF grooming card exports, the AI grooming assistant, and the ability to save multiple dog profiles.

Tap Upgrade in the app's Settings, or tap the paywall banner. Choose Monthly ($4.99) or Yearly ($39.99 — best value). Subscriptions renew automatically and are billed through your Apple ID.

Subscriptions are managed through Apple. On your iPhone: open Settings → [Your Name] → Subscriptions → GroomIQ Pro → Cancel Subscription. You can also cancel from the App Store app under your profile.

Refund requests for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund. We do our best to help — email us at support@groomiq.app if you need assistance.

In the app, go to Settings → Restore Purchases, or on the paywall screen tap Restore. Make sure you're signed in with the same Apple ID you used to buy the subscription.

In the app: Settings → Account → Delete Account. This permanently removes your profile, dog profiles, scan history, and all photos from our servers. Or email support@groomiq.app and we'll delete it for you within 48 hours.

The Find a Groomer tab shows local dog grooming businesses using verified data from Google Maps, along with hours, ratings, and contact info. Requires location permission.

Try these steps in order:

• Close and reopen the app.
• Make sure you're on the latest version (check the App Store).
• Restart your phone.
• Reinstall the app (your account and data will still be there after signing in).
• Still stuck? Email support@groomiq.app with your device model, iOS version, and a description of the issue.

Yes. Photos are stored securely, tied to your account, and never shared with third parties beyond the AI model needed to analyze them. See our Privacy Policy for full details.

Not yet — an Android version is planned. Follow us or check back for updates.